Read this before you start the sign-up, or when the sign-up stops partway through.
Right first time
Casino Rocket allows one account per person, so a stalled sign-up is no reason to start another.
Use the sign-up button on the homepage, then pick Australia and Australian dollars. Those two choices fix your account settings, so check them first.
Your email becomes your login and receives a confirmation link, so use one you read daily. Choose a password you have not used on other sites.
Use the name, date of birth and address shown on your photo ID, spelled exactly the same way. Checks later compare these details, and a mismatch could delay your first withdrawal.
Before your first payout
Our Malta licence requires these checks before your first withdrawal, and a review takes eighteen hours.
| Document | What it confirms |
|---|---|
| photo ID | Your identity and age · At the latest before first withdrawal |
| proof of address | Where you live in Australia · At the latest before first withdrawal |
| payment card image | That the card belongs to you · At the latest before first withdrawal |
Three fixes below
Most stalled sign-ups have a plain cause, and fixing it never requires a second account.
Right after you submit, the confirmation email should arrive. When it does not, the message often sits in a spam or promotions folder, or the address contains a typo.
Once you press submit, a refusal appears when the date of birth shows you are under 18 or the home address is outside Australia.
When you press submit and the page stays put, the form has usually stopped at one field it has flagged for correction.
More for you
The welcome offer follows registration and can be chosen when you make your first deposit.
New players
142% up to A$1,360 + 68 bonus spins
Deposit A$10 or more for a 142% match up to A$1,360, plus 68 free spins. Wagering is 29x and the offer is valid for 43 days.
Claim now18+ · Gambling can be addictive, so please play responsibly and keep to a set budget.
Weekend players
20 spins included
Deposit at least A$20 on the weekend to receive 20 free spins. The spins carry 29x wagering and stay valid for 3 days.
Claim offer18+ · Gambling can be addictive, so please play responsibly and keep to a set budget.
Weekly players
40% to a maximum of A$370
Top up A$10 or more each week for a 40% reload up to A$370. The reload carries 29x wagering and stays valid for 7 days.
Get offer18+ · Gambling can be addictive, so please play responsibly and keep to a set budget.
Adding funds
The minimum first deposit is A$10, and the six methods below are the ones this casino accepts.
| Payment option | Start from | Maximum withdrawal | Paid within |
|---|---|---|---|
| Visa | A$20 | A$65,800 | Paid in 52 hours |
| Paysafecard | A$10 | A$65,800 | Typically 17 minutes |
| Maestro | A$20 | A$65,800 | Within 52 hours |
| Jeton | A$10 | A$65,800 | Processed in 17 minutes |
| POLi | A$10 | A$65,800 | Typically 17 minutes |
| Apple Pay | A$10 | A$65,800 | Processed in 17 minutes |
Read this once your account is open and before your first deposit.
On your first day, pick the welcome offer at the cashier when you make your first deposit, because no code is needed. Casino Rocket checks identity documents at the latest before your first withdrawal, as its licence requires. Photo ID and proof of address are among the documents checked, and the check takes 18 hours. Sending them early keeps your first withdrawal from waiting. Then open the lobby, which holds 2,596 games from 136 providers and runs in your mobile browser, since there is no app to install.
During sign-up you make the one decision that is hard to reverse: which account you keep. Casino Rocket allows one account per person, and duplicate accounts are closed, so a second registration never gives you a fresh start. If a sign-up stalls, go back to the account you began rather than filling in another form, and keep the one you already have. Ask support to help with that account, since a second one is closed as a duplicate.
From your first login, deposit limits, loss limits, session time reminders, a cooling-off period and self-exclusion are all open to you. Self-exclusion runs through BetStop, the national register run by the Australian Government (ACMA), for at least 3 months, and that period cannot be shortened. Anyone who needs help can call the National Gambling Helpline on 1800 858 858, 24 hours a day, or find Gamblers Anonymous peer meetings across Australia. Casino Rocket Ltd. operates under licence MGA/B2C/802/2009 from the Malta Gaming Authority, and data travels under TLS 1.3 encryption.
Gather the following before you start, so the sign-up can run without a break.
Phone guide
It settles whether your phone can finish sign-up and how the login carries to a computer.
When you start on a phone, the sign-up opens in the mobile browser, because there is no app to install. Keep the screen in portrait or landscape, whichever shows the whole page. Once the page loads, stay in the browser, as a reload sends you back to the start.
Later, when you move from your phone to a computer, the same login opens the same account, history and balance. You do not need a separate sign-up on each device. If you began on the phone, continue on the computer with that login instead of starting over.
Get unstuck fast
When the sign-up stalls, support is open 24/7 through live chat, by email at [email protected], or by phone on +61 94 593 9209. Pick the channel that fits the problem and keep the account email on hand.
While the screen is stuck, live chat is quickest, since an agent sees the step you reached. Have your login email and any error text ready.
Once you have time to write, email suits a problem that needs a written record. Attach a screenshot of the error and the time you tried.
Before you contact support about access, make sure you can reach the inbox of your registered email address, since a reset link is sent there.
Casino Rocket eligibility
Check this first, while you still wonder whether you qualify at all.
| Condition | What applies here |
|---|---|
| Minimum age | 18+ at sign-up |
| Place of residence | Australian residents only |
| Accounts per person | One account only |
| Personal details | Exactly as on your photo ID |
| Account currency | Australian dollars (A$) |
| Minimum first deposit | A$10 |
Most players worry a wrong answer locks them out, so here is what actually happens after sign-up.
Chat with usAt any hour, live chat, email and phone support can take a request to change your details or email, because the team works round the clock. Keep your identity document close at hand, since the team may ask you to confirm the account is yours.
Before any account is opened, the 18+ legal age applies to every player, and that rule is part of the terms you accept during sign-up. Anyone younger cannot finish registration, so the age requirement is settled before a first deposit is made.
When you make your first deposit, you choose the offer in the cashier and nothing needs to be entered beforehand. The welcome offer follows registration, and it does not need any step after the form.
Once you have finished the sign-up, the account is open without any payment. Funds are added later, at the moment you decide to play, through the cashier. Nothing is charged to you at sign-up, and no offer is taken until a deposit is made.
Before you register, you can confirm the licence: Casino Rocket Ltd. holds a licence from the Malta Gaming Authority under number MGA/B2C/802/2009. Casino Rocket Ltd. was established in 2009 and is based at Triq il-Kbira, Msida.
Before your first withdrawal, Casino Rocket checks the photo ID, proof of address and payment card image, and the review takes 18 hours. Those files travel with TLS 1.3 encryption while they are sent.
Straight after registration, you can set limits, and the National Gambling Helpline on 1800 858 858 answers 24 hours a day. Gamblers Anonymous Australia runs peer support meetings across Australia, and the National Debt Helpline, on 1800 007 007, offers free financial counselling for gambling debt.
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